They had to backpedal a bit when I told them that. I didn't use their foaming cleaner which they initially tried to blame the reaction on, but I advised that as I am sensitive to tooth products, I used a safe product that I have used for years to clean the aligners. ordered clear aligners June 30 - began use July 15 - experienced tongue itch and warmth plus gum tenderness and swelling both of the 2 days I attempted to use the aligners took benadryl to end the symptoms.- contacted Byte patient support July ************************************************************************ with return and refund until a doctor diagnoses the allergy.- the problem with this is that in order for my doctor to observe the allergy, I would need to expose myself to the aligners again - allergies can escalate with exposure, which means I could experience anaphylaxis and breathing issues if I put the aligners in again. We recommend that if there is a customer with fit concerns, that they follow up with ************************************ to ensure we are getting them taken care of promptly. To protect our customer's healthcare information and to comply with HIPAA rules, Byte will not provide account-specific information in our responses on the BBB portal. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome. Not to worry! Your clinical support team provides a check in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. However, we do also understand that every persons anatomy is different, and treatment may not go as originally planned. So long as any customer in our treatment is diligent with the instructions provided and all guidelines are followed, progress should be visible. Pictures confirm this.Īt Byte, our aim remains to provide you with a quality journey that provides you with the smile you deserve. All I wanted were the remaining sets or the partial money returned being that they said their product did not even correct any part of my teeth. I never received all of the sets I paid in full for, and the company has since told me that there is not way to either get new sets, the sets I paid for that I never received, or any money back as there is no guarantee for their product. When I told customer service that this was not working and I either needed to start with a new set and an or receive money back, I was told that this company is not a medical company and make no guarantees about correcting anything with the teeth. The app would only let me submit pictures, and replies back only stated that to keep going back and leaving on straighteners. With gaps still present, I tried contacting customer service again. I went back to beginning sets and left those on for weeks. When I tried talking with customer service, I was told that there was an issue on my end with not leaving straighteners on long enough. After submitting pictures I was repeatedly told that I needed to go back to a previous set of teeth straighteners as there was a gap.
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